Welcome to the official Pistolo Casino privacy policy. This document explains, in plain language, how Pistolo Casino collects, uses, stores and protects your personal data when you visit our website, create an account or play our games. We take data protection and information security seriously, and this privacy policy has been prepared with reference to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), as well as the principles of the General Data Protection Regulation (GDPR) where applicable to our international players. By using pistolo-au.casino, you acknowledge that you have read and understood how your personal information is handled under this Pistolo Casino privacy policy.
Who Controls Your Personal Data
Pistolo Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, Pistolo Casino is responsible for all data processing activities described in this Pistolo Casino data protection statement, including the collection, storage and use of user data gathered through our website, mobile app and customer support channels. Any questions about this Pistolo Casino privacy policy can be directed to our dedicated privacy team using the contact details provided below.
What Personal Data Pistolo Casino Collects
To provide a safe and compliant gaming environment, Pistolo Casino carries out data collection across several categories of information. Understanding what personal information we gather helps you make informed choices about your privacy while playing with us.
Identification and Contact Data
- Full name, date of birth and residential address
- Email address and phone number
- Government-issued identification documents used for KYC (Know Your Customer) verification
Financial Data
- Payment method details (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, bank transfer, Bitcoin, Ethereum, Litecoin)
- Deposit and withdrawal transaction history
- Billing address associated with your chosen payment method
Gaming Activity Data
- Bets placed, games played and outcomes
- Bonus usage, including welcome bonus and free spins activity
- VIP programme tier and loyalty status
Technical and Communication Data
- IP address, device type, browser type and operating system
- Cookies and similar tracking technologies (see our cookie policy section below)
- Live chat transcripts and email correspondence with our support team
Sensitive Data and Third-Party Sources
In limited circumstances, Pistolo Casino may collect sensitive data relevant to responsible gambling assessments, and information from third parties such as identity verification services, fraud-prevention agencies and payment processors, all handled in accordance with strict data security standards.
How Pistolo Casino Collects Personal Information
Personal data is collected directly when you register an account, make a deposit, request a withdrawal, contact customer support or participate in promotions. Additional user data is gathered automatically through cookies and server logs while you browse pistolo-au.casino or use our mobile applications, and occasionally from verified third-party partners for identity and payment checks.
Why Pistolo Casino Processes Your Data
Our data processing activities are always tied to a specific, legitimate purpose. The table below summarises the main reasons Pistolo Casino processes personal information and the legal basis relied upon.
| Purpose | Example | Legal Basis |
|---|---|---|
| Account management | Creating and maintaining your player profile | Contract performance |
| Service provision | Processing deposits, withdrawals and gameplay | Contract performance |
| Legal KYC/AML obligations | Identity verification, anti-money-laundering checks | Legal obligation |
| Security | Fraud prevention, account protection | Legitimate interest |
| Responsible gambling | Monitoring limits, cooling-off and self-exclusion | Legal obligation / legitimate interest |
| Communication | Sending account and promotional emails | Consent |
| Service improvement | Analysing usage to enhance the platform | Legitimate interest |
Pistolo Casino Cookie Policy
Our cookie policy forms an integral part of this Pistolo Casino privacy policy. Cookies are small text files placed on your device that help Pistolo Casino deliver a smooth and secure experience. We use the following categories of cookies:
- Essential cookies — required for core site functionality, login and account security
- Analytical cookies — help us understand how players interact with the site
- Functional cookies — remember your preferences, such as language or currency
- Marketing cookies — used to tailor promotions and measure campaign performance
You can manage or disable cookies at any time through your browser settings, though disabling essential cookies may affect the functionality of Pistolo Casino's services.
Sharing Personal Data With Third Parties
Pistolo Casino does not sell your personal data. However, limited personal information may be shared with trusted third parties strictly for the purposes outlined in this policy, including:
- Payment providers, to process deposits and withdrawals securely
- Regulatory authorities and law enforcement, where legally required
- Identity verification and fraud-prevention partners
- Software and hosting providers that support our technical infrastructure
International Data Transfers
As an international operator, Pistolo Casino may transfer user data to servers located outside Australia. Wherever this occurs, we ensure appropriate safeguards are in place so that your privacy and data protection standards remain consistent with this Pistolo Casino privacy policy, including contractual protections with our processing partners.
Data Security at Pistolo Casino
Data security is central to how Pistolo Casino operates. We apply industry-standard information security measures, including:
- 256-bit SSL/TLS encryption across all data transmissions
- Firewalls and continuous monitoring of our systems
- Restricted internal access to personal data on a need-to-know basis
- Independently certified RNG systems and secure data storage infrastructure
Despite these safeguards, no online system can guarantee absolute security, and we encourage players to also protect their own account confidentiality by using strong passwords and never sharing login details.
Data Retention Periods
Pistolo Casino retains personal information only for as long as necessary to fulfil the purposes described in this policy, including ongoing legal, tax and anti-money-laundering requirements. Gaming activity and financial records are generally kept for the period required by our licensing obligations, after which data is securely deleted or anonymised.
Your Privacy Rights
Under this Pistolo Casino privacy policy, and in line with the Australian Privacy Principles, you hold clear privacy rights over your personal data. These include the right to:
- Access the personal information Pistolo Casino holds about you
- Correction of inaccurate or outdated data
- Deletion of your personal data, subject to legal retention obligations
- Restriction of certain processing activities
- Portability, allowing you to receive your data in a usable format
- Objection to specific uses of your personal information
- Withdrawal of consent for marketing communications at any time
To exercise any of these privacy rights, simply contact our support team, and Pistolo Casino will respond within the timeframes required by applicable law.
Responsible Gambling and Your Data
Pistolo Casino uses relevant account and gaming data to support responsible gambling tools, such as deposit, bet, loss and session limits, cooling-off periods (24 hours, 48 hours, 7 days or 30 days) and self-exclusion options (6 months, 1 year, 5 years or permanent). This data processing helps us identify players who may need additional support while respecting their privacy.
Supervisory Authority
If you believe your privacy rights have not been respected, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent authority responsible for overseeing data protection and privacy matters in Australia. We encourage players to first contact Pistolo Casino directly so we can address any concerns about personal data handling promptly.
Data Protection Officer Contact Details
For any questions regarding this Pistolo Casino privacy policy, our cookie policy, or the way we handle personal information, please contact our Data Protection Officer:
- Email: [email protected]
- General support: [email protected] (live chat available 24/7, email replies within 12 hours)
Frequently Asked Questions
Does Pistolo Casino sell my personal data to third parties?
No. Pistolo Casino never sells your personal data. Limited personal information is only shared with payment providers, regulators and verification partners as described in this Pistolo Casino privacy policy.
How does Pistolo Casino protect my information security?
Pistolo Casino applies 256-bit SSL/TLS encryption, firewalls and strict internal access controls to safeguard information security and maintain data security across the platform.
What cookies does Pistolo Casino use?
Our cookie policy covers essential, analytical, functional and marketing cookies, all designed to improve your experience while respecting your privacy.
How can I exercise my privacy rights with Pistolo Casino?
You can request access, correction or deletion of your personal data by contacting our Data Protection Officer at [email protected], in line with your privacy rights under Australian law.
Where is my personal data stored?
Your personal information is held in secure data storage systems, which may include servers located outside Australia, always protected by appropriate data protection safeguards.
Pistolo Casino is committed to transparency, confidentiality and the responsible handling of every player's personal data. We regularly review this Pistolo Casino privacy policy to ensure it reflects current legislation and best-practice data security standards. If you have any further questions about data collection, data processing or your privacy rights, the Pistolo Casino team is always ready to help.